LEGAL
Refund Policy
Last updated: May 1, 2025
1. 30-day guarantee
We offer a full refund within 30 days of any payment, no questions asked. Refunds are returned to the original payment method within 5-7 business days.
2. How to request
Contact Postlane with the account email and payment date so the subscription can be identified. No explanation of the reason for the request is required.
3. Processing
Once approved, the refund is sent to the original payment method. Bank or card processing times can vary, so the five-to-seven-business-day period describes the expected processing window rather than a promise about the receiving bank's posting time.
4. Trial
Free for 14 days. No credit card required. Nothing is charged during the trial. Because no payment is taken during a free trial, there is no trial payment to refund.
5. Subscription cancellation
A refund request is separate from cancellation. Customers who do not want another monthly renewal should cancel in account settings. Cancellation does not add a cancellation fee.
6. Questions
Questions about a refund or a billing record can be sent through the Contact page. If a payment cannot be identified from the provided information, Postlane may ask for the account email and date needed to locate it.
7. Policy updates
The current policy is published here with its update date. Changes will not remove the stated 30-day guarantee for payments that were already eligible under the version applicable at the time of payment.